At Versys Media, we are dedicated to delivering outstanding creative solutions and fostering strong, trust-based relationships with our clients. Our commitment to professionalism, transparency, and excellence ensures that we bring your vision to life effectively. The following terms are designed to protect both Versys Media and our clients, ensuring smooth collaboration throughout each project lifecycle.
Note: Our Trust Agreements are subject to change. Please review the latest Terms & Conditions below before making your project deposit. By paying your deposit, you agree to these Terms & Conditions as stated in our Trust Agreement.
Agreement to Terms
By proceeding with a deposit payment, the Client acknowledges and agrees to the Terms and Conditions outlined in this document. A separate, printed Trust Agreement will not be provided unless specifically requested. This acknowledgment is also stated on all quotations and invoices.
1. SCOPE OF SERVICES
Versys Media provides:
Website Design & Development
Search Engine Optimization (SEO)
Web & Email Hosting
Digital Marketing
Graphic Design
Custom services may be quoted separately.
2. WEBSITE DESIGN
2.1 Project Workflow
After receiving the 50% non-refundable deposit, we add the project to our workflow.
2.2 Project Phases
Branding questionnaire & briefing
Concept & layout design
Client approval
Preview & testing
Final feedback
Final 50% payment
Site goes live
Basic SEO setup
2.3 Timeline
Standard turnaround: 30 business days (assuming content is received within 7 days). Client delays may result in timeline extensions.
2.4 Content Delivery
Clients must supply:
Written content
High-resolution images
Access details (for domains, logins, etc.)
We are not responsible for delays due to missing/incomplete content.
3. PAYMENT TERMS
3.1 Deposit & Balance
50% deposit confirms booking
50% balance is due before handover, publishing, or delivery of files
3.2 Late Payments
Payments 30+ days overdue incur a 5% monthly late fee, compounding every 30 days.
3.3 Refunds
No refunds will be issued for deposits or work already started.
4. SEO SERVICES
4.1 Basic SEO Includes
Sitemap submission
Meta titles & descriptions
SEF URLs
Google Analytics setup
Search Console integration
4.2 Advanced SEO (Quoted Separately)
Keyword research
On/off-page optimization
Link building
Reporting & strategy
Disclaimer: Search rankings depend on multiple external factors. No first-page guarantee is offered.
5. WEB & EMAIL HOSTING
5.1 Hosting Services
Our high-speed hosting includes:
SSL certificate
Daily backups
Uptime monitoring
Performance optimization
5.2 Domain Services
We assist with:
Domain registration & transfer
DNS configuration
Email routing
5.3 Uptime & Maintenance
Versys Media ensures high uptime but cannot guarantee 100%. Routine maintenance may cause minimal, temporary interruptions.
5.4 Email Hosting
POP/IMAP mailboxes with spam protection are included. Clients are responsible for data storage and backups.
6. DIGITAL MARKETING
6.1 Scope of Work
We provide:
Google Ads (SEM)
Social Media Management
Email Campaigns
Strategy & Consulting
Each campaign is separately quoted. Results vary based on budget, market, and engagement.
7. GRAPHIC DESIGN
7.1 Deliverables
Upon full payment, we supply:
Print-ready PDF & JPEG
Editable AI/PSD files (on request)
7.2 Revisions
Two (2) rounds of revisions are included. Additional rounds or scope changes will be quoted separately.
7.3 External Printing
We are not liable for issues after files are handed to third-party printers. Always request proof prints.
8. INTELLECTUAL PROPERTY
8.1 Ownership
All work belongs to Versys Media until paid in full.
8.2 Portfolio Use
Unless stated otherwise, Versys Media may display completed work for promotional purposes.
9. CLIENT RESPONSIBILITIES
Clients must:
Provide accurate, timely content
Review work promptly
Submit feedback via email
Attend scheduled meetings
Ensure lawful use of content provided
10. CONFIDENTIALITY
Clients must mark sensitive info as confidential in writing. Versys Media will handle it with care but isn’t liable for third-party breaches.
11. CANCELLATIONS
If canceled after commencement, the deposit is forfeited
If unresponsive for 30+ days, the project is canceled, and fees paid are retained
Versys Media may terminate projects for abuse, breach, or non-payment
12. LIABILITY
Versys Media is not responsible for:
Lost data or revenue
Third-party service failure
Security breaches
Content accuracy (supplied by client)
Maximum liability is limited to the value of the contract.
13. GOVERNING LAW
This Agreement is governed by South African law. Legal disputes will be handled in the jurisdiction of New York, London and South Africa.
14. FINAL AGREEMENT
By paying a deposit or engaging with our services, the Client confirms understanding and acceptance of this Trust Agreement.
15. PAID COURSES
Versys Media offers a selection of courses designed to enhance your digital skills.
Refund Policy
Eligibility: Refunds are available for course purchases within 7 days of the original transaction date.
Restocking & Handling Fee: All approved refunds are subject to a $5 restocking and handling fee, which will be deducted from the refund amount.
Non-Refundable Items: Refunds will not be issued for:
Courses where more than 20% of the content has been accessed.
Courses purchased as part of a discounted bundle or promotion.
Refund Process: To request a refund, please contact our support team with your purchase details. Refunds will be processed within 7 business days upon approval.
- Returns are to be done via mail with a return label included in the package
By purchasing a course, you agree to this refund policy as part of our Trust Agreement.