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Trust Agreements

At Versys Media, we are dedicated to delivering outstanding creative solutions and fostering strong, trust-based relationships with our clients. Our commitment to professionalism, transparency, and excellence ensures that we bring your vision to life effectively. The following terms are designed to protect both Versys Media and our clients, ensuring smooth collaboration throughout each project lifecycle.

Note: Our Trust Agreements are subject to change. Please review the latest Terms & Conditions below before making your project deposit. By paying your deposit, you agree to these Terms & Conditions as stated in our Trust Agreement.

Agreement to Terms

By proceeding with a deposit payment, the Client acknowledges and agrees to the Terms and Conditions outlined in this document. A separate, printed Trust Agreement will not be provided unless specifically requested. This acknowledgment is also stated on all quotations and invoices.

 

1. SCOPE OF SERVICES

Versys Media provides:

  • Website Design & Development

  • Search Engine Optimization (SEO)

  • Web & Email Hosting

  • Digital Marketing

  • Graphic Design

Custom services may be quoted separately.

 


2. WEBSITE DESIGN

 

2.1 Project Workflow

After receiving the 50% non-refundable deposit, we add the project to our workflow. 

 

2.2 Project Phases

  1. Branding questionnaire & briefing

  2. Concept & layout design

  3. Client approval

  4. Preview & testing

  5. Final feedback

  6. Final 50% payment

  7. Site goes live

  8. Basic SEO setup

 

2.3 Timeline

Standard turnaround: 30 business days (assuming content is received within 7 days). Client delays may result in timeline extensions.

 

2.4 Content Delivery

Clients must supply:

  • Written content

  • High-resolution images

  • Access details (for domains, logins, etc.)

We are not responsible for delays due to missing/incomplete content.

 


3. PAYMENT TERMS

 

3.1 Deposit & Balance

  • 50% deposit confirms booking

  • 50% balance is due before handover, publishing, or delivery of files

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3.2 Late Payments

Payments 30+ days overdue incur a 5% monthly late fee, compounding every 30 days.

 

3.3 Refunds

No refunds will be issued for deposits or work already started.

 


4. SEO SERVICES

4.1 Basic SEO Includes

  • Sitemap submission

  • Meta titles & descriptions

  • SEF URLs

  • Google Analytics setup

  • Search Console integration

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4.2 Advanced SEO (Quoted Separately)

  • Keyword research

  • On/off-page optimization

  • Link building

  • Reporting & strategy

Disclaimer: Search rankings depend on multiple external factors. No first-page guarantee is offered.


 

5. WEB & EMAIL HOSTING

 

5.1 Hosting Services

Our high-speed hosting includes:

  • SSL certificate

  • Daily backups

  • Uptime monitoring

  • Performance optimization

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5.2 Domain Services

We assist with:

  • Domain registration & transfer

  • DNS configuration

  • Email routing

  •  

5.3 Uptime & Maintenance

Versys Media ensures high uptime but cannot guarantee 100%. Routine maintenance may cause minimal, temporary interruptions.

 

5.4 Email Hosting

POP/IMAP mailboxes with spam protection are included. Clients are responsible for data storage and backups.

 


6. DIGITAL MARKETING

 

6.1 Scope of Work

We provide:

  • Google Ads (SEM)

  • Social Media Management

  • Email Campaigns

  • Strategy & Consulting

Each campaign is separately quoted. Results vary based on budget, market, and engagement.

 


7. GRAPHIC DESIGN

 

7.1 Deliverables

Upon full payment, we supply:

  • Print-ready PDF & JPEG

  • Editable AI/PSD files (on request)

 

7.2 Revisions

Two (2) rounds of revisions are included. Additional rounds or scope changes will be quoted separately.

 

7.3 External Printing

We are not liable for issues after files are handed to third-party printers. Always request proof prints.

 


8. INTELLECTUAL PROPERTY

 

8.1 Ownership

All work belongs to Versys Media until paid in full.

 

8.2 Portfolio Use

Unless stated otherwise, Versys Media may display completed work for promotional purposes.

 


9. CLIENT RESPONSIBILITIES

Clients must:

  • Provide accurate, timely content

  • Review work promptly

  • Submit feedback via email

  • Attend scheduled meetings

  • Ensure lawful use of content provided

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10. CONFIDENTIALITY

Clients must mark sensitive info as confidential in writing. Versys Media will handle it with care but isn’t liable for third-party breaches.

 


11. CANCELLATIONS

  • If canceled after commencement, the deposit is forfeited

  • If unresponsive for 30+ days, the project is canceled, and fees paid are retained

  • Versys Media may terminate projects for abuse, breach, or non-payment

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12. LIABILITY

Versys Media is not responsible for:

  • Lost data or revenue

  • Third-party service failure

  • Security breaches

  • Content accuracy (supplied by client)

Maximum liability is limited to the value of the contract.

 


13. GOVERNING LAW

This Agreement is governed by South African law. Legal disputes will be handled in the jurisdiction of New York, London and South Africa.

 


14. FINAL AGREEMENT

By paying a deposit or engaging with our services, the Client confirms understanding and acceptance of this Trust Agreement.


 

15. PAID COURSES

Versys Media offers a selection of courses designed to enhance your digital skills.

Refund Policy

  • Eligibility: Refunds are available for course purchases within 7 days of the original transaction date.

  • Restocking & Handling Fee: All approved refunds are subject to a $5 restocking and handling fee, which will be deducted from the refund amount.

  • Non-Refundable Items: Refunds will not be issued for:

    • Courses where more than 20% of the content has been accessed.

    • Courses purchased as part of a discounted bundle or promotion.

  • Refund Process: To request a refund, please contact our support team with your purchase details. Refunds will be processed within 7 business days upon approval.

  • Returns are to be done via mail with a return label included in the package

By purchasing a course, you agree to this refund policy as part of our Trust Agreement.