Note: Our Trust Agreements are subject to change. Please review the latest Terms & Conditions below before making your project deposit. By paying your deposit, you agree to these Terms & Conditions as stated in our Trust Agreement.
Agreement to Terms
By proceeding with a deposit payment, the Client acknowledges and agrees to the Terms and Conditions outlined in this document. A separate, printed Trust Agreement will not be provided unless specifically requested. This acknowledgment is also stated on all quotations and invoices.
1. SCOPE OF SERVICES
Versys Media provides:
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Website Design & Development
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Search Engine Optimization (SEO)
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Web & Email Hosting
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Digital Marketing
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Graphic Design
Custom services may be quoted separately.
2. WEBSITE DESIGN
2.1 Project Workflow
After receiving the 50% non-refundable deposit, we add the project to our workflow.
2.2 Project Phases
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Branding questionnaire & briefing
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Concept & layout design
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Client approval
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Preview & testing
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Final feedback
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Final 50% payment
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Site goes live
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Basic SEO setup
2.3 Timeline
Standard turnaround: 30 business days (assuming content is received within 7 days). Client delays may result in timeline extensions.
2.4 Content Delivery
Clients must supply:
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Written content
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High-resolution images
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Access details (for domains, logins, etc.)
We are not responsible for delays due to missing/incomplete content.
3. PAYMENT TERMS
3.1 Deposit & Balance
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50% deposit confirms booking
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50% balance is due before handover, publishing, or delivery of files
3.2 Late Payments
Payments 30+ days overdue incur a 5% monthly late fee, compounding every 30 days.
3.3 Refunds
No refunds will be issued for deposits or work already started.
4. SEO SERVICES
4.1 Basic SEO Includes
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Sitemap submission
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Meta titles & descriptions
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SEF URLs
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Google Analytics setup
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Search Console integration
4.2 Advanced SEO (Quoted Separately)
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Keyword research
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On/off-page optimization
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Link building
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Reporting & strategy
Disclaimer: Search rankings depend on multiple external factors. No first-page guarantee is offered.
5. WEB & EMAIL HOSTING
5.1 Hosting Services
Our high-speed hosting includes:
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SSL certificate
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Daily backups
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Uptime monitoring
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Performance optimization
5.2 Domain Services
We assist with:
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Domain registration & transfer
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DNS configuration
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Email routing
5.3 Uptime & Maintenance
Versys Media ensures high uptime but cannot guarantee 100%. Routine maintenance may cause minimal, temporary interruptions.
5.4 Email Hosting
POP/IMAP mailboxes with spam protection are included. Clients are responsible for data storage and backups.
6. DIGITAL MARKETING
6.1 Scope of Work
We provide:
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Google Ads (SEM)
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Social Media Management
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Email Campaigns
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Strategy & Consulting
Each campaign is separately quoted. Results vary based on budget, market, and engagement.
7. GRAPHIC DESIGN
7.1 Deliverables
Upon full payment, we supply:
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Print-ready PDF & JPEG
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Editable AI/PSD files (on request)
7.2 Revisions
Two (2) rounds of revisions are included. Additional rounds or scope changes will be quoted separately.
7.3 External Printing
We are not liable for issues after files are handed to third-party printers. Always request proof prints.
8. INTELLECTUAL PROPERTY
8.1 Ownership
All work belongs to Versys Media until paid in full.
8.2 Portfolio Use
Unless stated otherwise, Versys Media may display completed work for promotional purposes.
9. CLIENT RESPONSIBILITIES
Clients must:
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Provide accurate, timely content
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Review work promptly
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Submit feedback via email
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Attend scheduled meetings
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Ensure lawful use of content provided
10. CONFIDENTIALITY
Clients must mark sensitive info as confidential in writing. Versys Media will handle it with care but isn’t liable for third-party breaches.
11. CANCELLATIONS
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If canceled after commencement, the deposit is forfeited
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If unresponsive for 30+ days, the project is canceled, and fees paid are retained
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Versys Media may terminate projects for abuse, breach, or non-payment
12. LIABILITY
Versys Media is not responsible for:
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Lost data or revenue
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Third-party service failure
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Security breaches
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Content accuracy (supplied by client)
Maximum liability is limited to the value of the contract.
13. GOVERNING LAW
This Agreement is governed by South African law. Legal disputes will be handled in the jurisdiction of New York, London and South Africa.
14. FINAL AGREEMENT
By paying a deposit or engaging with our services, the Client confirms understanding and acceptance of this Trust Agreement.
15. Returns, Exchanges and Refunds
Versys Media accepts returns for both defective and non-defective eligible products, subject to the conditions below.
15.1 Return Window
Returns must be requested within 7 days of delivery or purchase, depending on the product or service purchased.
15.2 Product Condition
Returned products must be in new or slightly used condition. Items must be returned with all original packaging, accessories, manuals, and any included return label where applicable.
15.3 Return Method
Approved returns must be sent back by mail using the return instructions provided by Versys Media.
15.4 Return Shipping
Where a return label is included in the package, the return label may be used at no additional shipping cost to the customer.
15.5 Restocking Fees
Versys Media does not charge a restocking fee for approved returns.
15.6 Exchanges
Versys Media accepts exchanges for eligible products, provided the item is returned within the 7-day return window and meets the required return condition.
15.7 Refund Processing Time
Approved refunds will be processed within 7 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed in writing.
15.8 Non-Refundable Items and Services
Refunds will not be issued for completed services, deposits, custom work, digital work already started, downloaded digital products, course content already accessed, custom-made products, or any service where work has already commenced, unless otherwise required by law or agreed in writing by Versys Media.
15.9 How to Request a Return
To request a return, exchange, or refund, please contact Versys Media with your order details, reason for return, and any relevant supporting information.